Refund Policy

In the event that the client’s application was refused or rejected, Active Migrate may refund a portion of the fee paid by the client. The refund is subject to the conditions stated below, and the amount due to be returned is relative to the liability of the company and the client. Listed below are the recognized refund clauses where the client is entitled to claim under only one clause, should it be deemed necessary and applicable.

Recognized refund provisions:

The first installment amount paid to the company is non-refundable.

The amount of refund is determined on a case-to-case basis and shall be computed taking into consideration the accountability of the company and the client. The client shall be entitled to claim a refund of a maximum of 40% of the service fee and can only be claimed against one recognized refund provision. Refund excludes any charges particularly mentioned in the signed Retainer Agreement.

Active Migrate shall refund the amount equivalent to 30% of the fee paid by the client, should the application be refused or rejected due to inadmissibility as a consequence of amendments to laws, or if the case is rejected at the interview stage due to unsuitability of the client or family member on any ground aside from proficiency in English, criminal inadmissibility, and/or counterfeit documents/requirements.

Should the client decide not to immigrate for any reason there may be, all fees are to be paid and no refund is due to be given to the client. The company shall be absolved from any and all conditions, liabilities, and obligations determined in this agreement.

Any amount due for refund shall only be paid should the company be unable to reverse the negative decision by all means which may include re-submission of the application.

The company is not held liable to refund any fees paid in such cases that the client did not accomplish submitting the proper required documents within the allotted time given. Submitting documents outside the timeframe set may have an adverse impact when Immigration authorities change the laws and/or policies. In this mentioned scenario, no refund is due and the client is expected to work voluntarily with the company to take up steps to resolve the concerns and the situation.

The client is expected to disclose complete and factual information to the company at all times. Should the client be disqualified or refused due to circumstances related to not divulging truthful and exhaustive information, the company shall not be held liable to issue any refund.

The company will not refund fees paid for the services rendered in cases of physical or mental ailment and in case of death of the client.

The client will not be issued a refund should the client decide to end their agreement with Active Migrate at any time in the process.

The client is liable to claim for a refund in such a case that the company has misguided the client by giving wrong and false advice regarding the application and has directly impacted the case and resulted in a refused/rejected decision.

All refunds approved will be returned to the original mode of payment used.

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